Tenant FAQ

We manage a diverse portfolio of properties, including single-family homes, multi-family properties and apartment buildings, condos and commercial rental spaces. Whether you’re looking for a cozy home, an apartment unit, or a commercial space, we can help you find the right property that fits your needs.

Applying for a rental property through IRG Property Management is simple and secure. Start by browsing available listings on our website. Then, complete the online rental application with accurate personal and financial information, and submit the required documentation, including identification, proof of income, and rental references.

We will then review applications carefully and respond promptly, so you know exactly where you stand in the process.

Our screening process includes verification of employment and income, credit history checks, rental history and previous landlord references, and criminal background checks.

All screenings comply with federal, state, and local regulations, including Fair Housing laws. This process helps us match responsible tenants with suitable properties, protecting both you and the property owner.

Your lease agreement will clearly outline rent amount and due dates, security deposit requirements, lease term and renewal options, responsibilities for utilities, maintenance, and repairs, rules for pets, parking, and common areas (if applicable) and more.
We encourage you to read the lease carefully and ask questions before signing. Our team is happy to clarify any terms to ensure full understanding.

The security deposit amount varies by property, but it typically equals one month’s rent. It’s due at the time of lease signing to secure the property. The deposit is fully refundable at move-out, provided the unit is left in good condition.

Our rent payment process was made with your convenience in mind. You can pay your rent online through our tenant portal using a debit card, credit card, or ACH transfer. We also set up automatic payments to avoid late fees, and you can track payment history and upcoming due dates in the portal.

While we understand that unexpected situations can occur, rent must be paid on time according to your lease. If a payment is late, our system automatically notifies you via email or text. We will also follow up with a friendly reminder and guidance on resolving the issue.
If you continuously fall behind on rent payments, it may result in further legal action.
Communication is key, so if you anticipate a delay, please contact our team immediately. We work with tenants to find solutions when possible.

We take maintenance requests seriously to ensure your home is safe, functional, and comfortable. To request a repair, please submit your request online through the tenant portal. Include any relevant details and photos of the issue, if applicable. Our team will then coordinate repairs with licensed and bonded contractors to resolve the problem promptly.
As for emergency issues, we are available to handle them 24/7. Emergency issues include water leaks, electrical hazards, or HVAC failures.

We offer 24/7 emergency maintenance services. If you experience an urgent issue, like a burst pipe, flooding or gas leak, contact our emergency line immediately. For non-urgent issues, please submit a request through the tenant portal, and we’ll address it promptly during business hours.

When moving-in, our team will ensure the home is clean, safe, and ready for occupancy. You’ll receive a detailed checklist for the property’s condition, as well as be provided with keys, gate codes, or access instructions.
When moving-out, we will do a walkthrough of your property to assess its condition. Then, we will return your security deposit, minus any deductions for damages beyond normal wear and tear. If we make any deductions, you’ll receive a detailed explanation of the reasons.

Pet policies vary by property. Lease agreements will specify whether pets are allowed, breed or size restrictions and required pet deposits or monthly pet fees.

We pride ourselves on responsive, professional communication. Tenants can reach us through the online tenant portal, by calling 903-223-0712.
We aim to respond promptly to all inquiries, questions, or concerns.

Subleasing is generally not allowed without prior written approval from IRG Property Management. This protects you, other tenants, and the property owner. If approved, a formal agreement and screening process may be required.

We are more than just property managers. IRG Property Management is your point of contact for anything you need when living in our properties.
We have a solid knowledge of the Texarkana area and surrounding communities, prioritize prompt and transparent communication, and are committed to ensuring your rental experience is smooth and enjoyable.